We’re seeking an enthusiastic and service-driven IT Support Engineer to join our growing team. This role is ideal for someone passionate about technology, who thrives on solving problems, and is eager to grow their career in IT systems and operations. You’ll be the first line of support for internal IT needs, play a key role in onboarding/offboarding, and help ensure our hardware and systems run smoothly and securely.

This is a hands-on, dynamic role that will expose you to a broad range of tools and systems. You’ll work closely with other members of IT and have opportunities to deepen your technical expertise over time.

Key Responsibilities

IT Support & Ticketing

Respond to and resolve IT support tickets in a timely and professional manner, delivering outstanding internal customer service.

Employee Lifecycle Support

Execute the technical aspects of onboarding and offboarding employees, including account provisioning, hardware preparation, and system access.

Asset Management

Track and maintain IT hardware inventory. Process incoming and outgoing shipments, including receiving, testing, and checking in laptops and peripherals.

Hardware Procurement

Coordinate the purchase of laptops, accessories, and other IT equipment in alignment with budget and company standards.

Knowledge Base & Documentation

Create and maintain internal documentation and self-service support articles in Confluence, with a focus on clarity and accessibility to reduce repetitive tickets and empower employees.

Cross-Team Collaboration

Partner with other departments to support IT workflows, improve processes, and resolve complex issues collaboratively.

Must-Haves

Demonstrated experience in IT support or helpdesk roles.
Strong problem-solving and organizational skills with attention to detail
Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users.
Hands-on experience managing Google Workspace (e.g., user provisioning, email groups, permissions).
Experience managing devices using JAMF (for macOS) and Microsoft Intune (for Windows).
Proactive mindset with the ability to identify process improvements.
Ability to be on-site approximately once per week to manage hardware inventory and logistics.

Here's the Pay Range:

At Apartment List, we carefully consider a variety of factors to determine compensation for each position, including the role, level, and work.

Please note, the compensation details reflect base salary + bonus only and do not include the benefits and perks that we offer.

We also rely on market indicators along with considering your work location, job related skills, experience and relevant education and training, to determine compensation that is fair and competitive for you. Apartment List will consider paying compensation near the higher of the range in exceptional circumstances, where candidates have the experience, credentials or expertise that would warrant such consideration. It is always our goal to hire exceptional talent and we would be happy to share more about compensation

Why Join Us?

Competitive Compensation: Including salary, pre-IPO stock options, and additional financial incentives
Comprehensive Benefits: Fully covered medical, dental, and vision for you and your dependents
Unlimited Time Off: Flexible vacation policies, company holidays, and recharge days to prioritize wellness
Home Office Reimbursement: To cover home office items, monthly home internet, and monthly cell phone (if applicable)
Health & Wellness Reimbursement: To cover monthly gym membership or other qualifying expenses
Career Development: Access to mentorship, training, and opportunities to grow your career
Inclusive Environment: A culture dedicated to diversity, equity, inclusion, and belonging

At Apartment List, we believe everyone deserves a home and a career they love. We celebrate diversity in all forms and are proud to be an equal opportunity employer. We are committed to creating an inclusive environment where everyone feels valued and empowered.

Join us in shaping the future of renting through innovation, collaboration, and impact.

Ready to apply?

Powered by

First name *

Last name *

Email *

LinkedIn URL *

Phone number *

Location *

Resume *

Click to upload or drag and drop here

Cover letter

Click to upload or drag and drop here

Are you legally authorized to work in the United States? *

Yes

No

Will you now or in the future require sponsorship for an employment-authorizing status or visa? *

Yes

No

Do you live in The Greater SF Bay area or Northern California? *

Voluntary Self-Identification

To comply with government reporting requirements, we invite candidates to participate in the self-identification survey below. Your completion of this form is entirely optional, and your decision will neither influence the hiring process nor any subsequent stages. Any information you choose to share will be kept confidential and stored in a secure file. As outlined in our Equal Employment Opportunity policy, we uphold a commitment to non-discrimination based on any protected group status specified in applicable laws.

Gender

Race

Race and ethnicity descriptions

Voluntary Self-Identification of Veteran Status

VEVRAA requires Government contractors to take affirmative action to employ and advance in employment protected veterans. To help us measure the effectiveness of our outreach and recruitment efforts of veterans, we are asking you to tell us if you are a veteran covered by VEVRAA. If you believe that you belong to any of the following categories of protected veterans, please indicate by making the appropriate selection.

Veteran status descriptions

Disabled veteran

A veteran who served on active duty in the U.S. military and is entitled to disability compensation (or who but for the receipt of military retired pay would be entitled to disability compensation) under laws administered by the Secretary of Veterans Affairs, or was discharged or released from active duty because of a service-connected disability

Recently separated veteran

A veteran separated during the three-year period beginning on the date of the veteran's discharge or release from active duty in the U.S military, ground, naval, or air service

Active duty wartime or campaign badge veteran

A veteran who served on active duty in the U.S. military during a war, or in a campaign or expedition for which a campaign badge was authorized under the laws administered by the Department of Defense

Armed Forces service medal veteran

A veteran who, while serving on active duty in the U.S. military ground, naval, or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985 (61 Fed. Reg. 1209).

Veteran status

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

By applying you agree to Gem's terms and privacy policy.

Save your info to apply to other roles faster & help employers reach you.

Req ID: R408

Apply now

See more open positions at Apartment List

Privacy policy Cookie policy