Apartment List is the premier rental matchmaking marketplace, revolutionizing the way renters and multifamily properties connect. Our renters enjoy a personalized, AI-powered search experience tailored to their needs, while our property partners leverage cutting-edge generative AI engagement tools and a performance-based pricing model to drive efficiency and results. Our mission is to be the go-to destination for renters and the unrivaled partner for properties, empowering everyone to rent with confidence through a success-driven model that delivers ease, speed, and control.

About the Role:

At Apartment List, we’re passionate about building long-term, successful partnerships with our partners. We’re looking for a Senior Account Manager to join our dynamic team and play a pivotal role in nurturing and expanding relationships with property management companies (PMCs) that are key partners on our platform.

As a Senior Account Manager, you will manage a territory-based book of business, working closely with existing partners to drive value, mitigate churn, and identify upsell opportunities. You will serve as a trusted advisor, ensuring your partners maximize their success on Apartment List while maintaining and growing existing partnerships. While this role primarily focuses on relationship management, you will also have the opportunity to drive expansion within your portfolio by bringing new properties on-site.

This region-based role (Greater Dallas Area) requires occasional travel within your assigned territory, approximately 1-3 in-market trips per quarter and/or conferences.

What You'll Do:

Develop and maintain strong relationships between Apartment List and your portfolio of property management companies (PMCs) acting with 100% responsibility for outcomes.
Serve as a trusted advisor to PMCs, focusing on their long-term success and providing tailored recommendations to maximize performance on Apartment List.
Proactively identify upsell opportunities within your book of business and execute strategies to expand our partnerships.
Drive meaningful adoption of Apartment List’s AI platform, Lea Pro, within your book of business.
Deliver consistent, measurable results including meeting expansion targets, managing renewal rates, and reducing partner churn.
Monitor and mitigate potential churn risks by addressing partner concerns, providing effective solutions, and ensuring partner satisfaction.
Work collaboratively with marketing directors, regional property managers and other decision makers and influencers remotely and in-person within your assigned territory to maintain relationships and explore growth opportunities.
Partner with cross-functional teams to ensure a seamless and effective partner experience.
Deliver consistent activity aligned with the Apartment List way, ensuring proper pipeline management, clean data, and timely reporting through Salesforce and other tools.
Assist with account implementation and support account performance following changes or additions.

What We’re Looking For:

You have 5+ years of account management or client success experience, ideally within a territory-based remote role where you’ve acted as the true partnership owner overseeing almost all aspects of the partners’ business.
You have proven success in identifying and executing upsell opportunities while maintaining partner satisfaction and managing negotiations at time of renewal.
You have experience developing compelling, impactful, data-driven presentations and presenting to diverse stakeholders.
You can translate data into compelling narratives that highlight value, performance, and opportunities for improvement using Excel and/or Google Sheets to analyze findings.
You are detail-oriented, proactive, and possess excellent problem-solving skills, with the ability to mitigate risks and build solutions for your partners.
Experience with Salesforce and Salesloft is a plus, as is the ability to learn our proprietary tools and technologies.
You have a consultative and systematic approach to account management, with a strong focus on collaboration, relationship building, and delivering value to partners.

Bonus Points:

Familiarity with the multifamily industry along with experience nurturing and growing relationships within it.
Proven experience working with generative AI tools and technologies.

Pay Range:

We carefully consider a variety of factors to determine compensation for each position, including the role, level, and work.

The compensation range is $112,000 - $135,000 OTE + equity.

Please note, the compensation details reflect cash compensation only and do not include benefits and perks that we offer.

We also rely on market indicators along with considering your work location, job related skills, experience and relevant education and training, to determine compensation that is fair and competitive for you. Apartment List will consider paying compensation near the higher of the range in exceptional circumstances, where candidates have the experience, credentials or expertise that would warrant such consideration. It is always our goal to hire exceptional talent and we would be happy to share more about compensation during the hiring process.

This is a fully remote position within the US, with regional travel as noted above.

Why Join Us?

Remote-First Culture: Work from anywhere in the U.S
Competitive Compensation: Including salary, pre-IPO stock options, and additional financial incentives
Comprehensive Benefits: Fully covered medical, dental, and vision for you and your dependents
Unlimited Time Off: Flexible vacation policies, company holidays, and recharge days to prioritize wellness
Home Office Reimbursement: To cover home office items, monthly home internet, and monthly cell phone (if applicable)
Health & Wellness Reimbursement: To cover monthly gym membership or other qualifying expenses
Career Development: Access to mentorship, training, and opportunities to grow your career
Inclusive Environment: A culture dedicated to diversity, equity, inclusion, and belonging

At Apartment List, we believe everyone deserves a home and a career they love. We celebrate diversity in all forms and are proud to be an equal opportunity employer. We are committed to creating an inclusive environment where everyone feels valued and empowered.

Join us in shaping the future of renting through innovation, collaboration, and impact.

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Req ID: R392

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