• Own and manage the uptime, stability, and overall functionality of the company’s production systems. This includes troubleshooting and resolving system and network issues end-to-end.
• Monitor and respond to NetOps alerts during working hours, and review/follow up on alerts triggered outside business hours as required.
• Continuously track and analyze system performance to identify risks, bottlenecks, capacity constraints, and opportunities for optimization.
• Proactively mitigate outages and system malfunctions to prevent customer impact. When necessary, prepare clear and prioritized escalations to the relevant Development teams.
• Coordinate with third-party service providers (e.g., carriers, SMS providers, IX providers, and other vendors) to resolve network and system-related issues.
• Provide advanced (higher-tier) technical support to internal Customer Support teams (T1–T3).
• Design, implement, and maintain dashboards and alerting mechanisms to ensure system visibility and operational awareness.
• Serve as a technical focal point for Customer Support and Field Engineering teams by understanding business use cases and translating them into operational requirements.
• Contribute to building, improving, and expanding NetOps ownership, processes, documentation, and operational best practices.

• The role is primarily driven by automated system alerts requiring investigation, troubleshooting, and escalation when necessary.
• The role also involves handling customer-impacting issues escalated by the Customer Support organization.
• In addition to reactive tasks, the position includes ongoing projects and operational initiatives to be managed during working hours.

• Strong experience in network architecture, cloud architecture, and security architecture.
• Deep knowledge of TCP/IP networking, routing, firewalls, proxy servers, and related technologies.
• Strong ability to analyze system and application logs to identify root causes of issues.
• Advanced troubleshooting and problem-solving skills with the ability to diagnose complex network and system incidents.
• Experience working in a Cloud or SaaS technology environment.
• Excellent written and verbal communication skills, with the ability to clearly document findings and communicate with cross-functional teams.
• Ability to work effectively in a fast-paced, dynamic environment and manage multiple concurrent projects and incidents simultaneously.

Cato provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Health Savings/Flexible Spending Accounts, flexible time-off, paid parental leave and disability benefits.

As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.

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