The L&D Operations role is responsible for the end-to-end administration and operational delivery of global learning and development initiatives. This position owns training logistics, vendor coordination, LMS administration, compliance tracking, reporting, and learning data management to ensure a seamless and high-quality employee learning experience.
This role requires strong English communication skills (written and verbal), a highly service-oriented mindset, and the ability to partner effectively with leaders and stakeholders across multiple functions and levels of the organization.
This is an ideal second role for someone with prior experience in HR, L&D coordination, training administration, or program operations who is looking to expand ownership and strategic exposure.

Responsibilities:

• Coordinate global training logistics, scheduling, and delivery across multiple regions
• Source, evaluate, and manage external training vendors and facilitators
• Align with vendors on program objectives, delivery format, and operational requirements
• Manage training communications, including participant invitations and updates
• Support leaders and participants with scheduling adjustments and logistical needs
• Ensure all training facilities, materials, and delivery requirements are in place
• Maintain accurate training records and documentation
• Monitor training participation and track completion
• Collect feedback and evaluate training effectiveness through surveys and data analysis
• Consolidate reporting insights to recommend improvements in content, delivery format, and learner experience
• Support development of an annual training calendar and scalable global rollout processes

• Assign and manage mandatory compliance training for new hires and existing employees
• Track learner progress and course completion within the LMS
• Proactively follow up and escalate overdue training to ensure regulatory compliance
• Maintain accurate compliance records and reporting documentation
• Generate compliance dashboards and participation reports for stakeholders

• Administer employee access to online learning platforms (Udemy, Pluralsight, LinkedIn Learning, Duolingo)
• Manage license allocation and utilization tracking
• Process training access requests and approvals
• Monitor platform usage and report on engagement and learning outcomes
• Identify opportunities to optimize license usage and scale access efficiently

• Administer and maintain LMS platforms (Skilljar and Traliant)
• Upload courses, manage enrollments, and configure learning assignments
• Track learner progress and training participation
• Maintain accurate learning records and system data integrity
• Support creation of learning paths and structured learning journeys (as needed)
• Identify opportunities to streamline LMS workflows and automate processes
• Contribute to enhancing the overall digital learning experience

• Create and manage Purchase Orders (POs) via Zip
• Track invoices and ensure timely vendor payments
• Maintain financial records related to training vendors and learning platforms
• Support L&D budget tracking and reconciliation
• Monitor vendor contracts and renewal timelines
• Identify cost efficiencies and vendor optimization opportunities

• Maintain accurate training records and learning documentation
• Monitor training participation and completion metrics
• Collect learner feedback and evaluate training effectiveness
• Translate learning data into actionable recommendations
• Support scalable and process-driven improvements to L&D operations
• Contribute to strategic discussions on learning delivery models and workforce enablemen

Requirements:

• 2–5+ years of experience in L&D coordination, HR operations, training administration, or program management
• Strong English communication skills (written and verbal)
• Service-oriented mindset with strong stakeholder support capabilities and ownership
• Ability to collaborate effectively with leaders and cross-functional teams at all levels
• Experience working with Learning Management Systems (LMS)
• Strong organizational skills and attention to detail
• Experience managing training logistics and vendor coordination
• Comfortable working with financial systems and POs (experience with Zip is a plus)
• Analytical mindset with ability to interpret and present learning data

Advantages

• Experience building or configuring learning paths within an LMS
• Experience designing or developing online training content (eLearning modules)
• Familiarity with instructional design
• Experience creating internal training materials or supporting in-house program development
• Advanced LMS administration expertise (system configuration, automation, reporting optimization)
• Experience supporting global training programs
• Exposure to learning strategy or workforce enablement initiatives