Order Management Team Lead
Aim Security
Welcome to the future of cloud networking and security!
Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. It is led by networking and security pioneer Shlomo Kramer (Check Point, Imperva) and early investor (Palo Alto Networks, Exabeem, Trusteer and more). Cato’s unique technology inspired a brand-new product category, later named “SASE” by Gartner and a market expected to reach $28.5 billion by 2028.
This is your opportunity to get on the rocket ship and join a company that is building a cutting-edge enterprise network and secure cloud platform, and is on a fast track to becoming the worldwide market leader – don’t miss it!
Order Management Team Lead – JD
The Order Management team handles the Order-to-Invoice processes, including reviewing submitted orders, processing them in ERP and CRM systems, activating licenses and invoicing.
As the Order Management Team Lead, you will be responsible for leading the team while remaining hands-on in providing high-quality support to both internal and external customers. You will own the end-to-end Order-to-Invoice flow, ensure operational excellence, and act as a key cross-functional partner across the organization.
Responsibilities:
- Lead, manage, and develop the Order Management team, including onboarding, mentoring, and performance management
- Own and oversee the full Order cycle, ensuring accuracy, efficiency, and compliance
- Support the sales and customer success teams in all aspects of deal flow, from deal submission through finance approval, invoicing, and licensing
- Serve as the escalation point for complex or high-impact customer and sales issues
- Prioritize team workload and ensure smooth execution, especially during high-pressure end-of-quarter periods
- Act as the main interface between Order Management and supporting functions: Finance, Sales & SalesOps, Legal, Customer Success and Operations
- Ensure adherence to company policies, SOX compliance, and Revenue Recognition regulations
- Drive process improvements, documentation, and best practices to increase scalability and efficiency
- Maintain strong relationships with customers, partners, and internal stakeholders
Requirements:
- At least 2 years of experience in a Team Lead or Manager role
- Proven experience in Order Management / Order-to-Invoice within a global high-tech company
- Full proficiency in Salesforce
- Strong working knowledge of Microsoft Office
- High energy level, strong motivation, and a strong sense of ownership
- Excellent problem-solving abilities with creative and independent thinking
- Strong attention to detail and excellent organizational skills
- Ability to thrive in a fast-paced, high-pressure, and multicultural environment
- Excellent written and verbal communication skills in English
Preferred Qualifications:
- Experience with NetSuite
- Experience working with billing systems (e.g., Ariba)
- Experience with tax compliance tools, especially Avalara